Care & Policy

CARE: Most of syd + Pia's pieces are handmade to ensure the highest quality construction; while some are casted. The casted pieces are made out of 100% recycled brass metal, or sterling silver for some. The handmade pieces have a unique appeal. Each piece is a little different from the other making it special in it's own wayway; please allow for slight variations. It is up to you to treat your Syd + Pia piece properly so it can remain in good condition. All of our ear posts are sterling silver, or 14k gold filled. Every piece of Syd + Pia is made in the designer's Brooklyn studio. The brass pieces are high polished with an added coating for anti tarnish, yet it's the nature of brass to tarnish with exposure to air and skin after many wear. DO NOT expose your piece to water or other liquids -- don't wear your piece in the shower, bath, or while exercising or perspiring. To clean your Syd + Pia piece, polish with a soft, dry cloth; we include one with every purchase. DO NOT use water-based or other wet cleaning solutions. All jewelry should be treated with the utmost care specially the pieces that have beads or stones.

REPAIR:  Repairs can be made for pieces purchased through sydandpianyc.com for up to a year from purchase date.  Repairs at no fault of the customers are free; all other repairs will have a fee applied to them.  Please email info@sydandpianyc.com for any repair inquiries.

CANCELLATION: Contact info@sydandpianyc.com immediately should you wish to cancel your order. Syd and Pia NYC maintains sole discretion to determine whether to permit cancellation of an order. No cancellations are valid without prior approval by the company. If we've already started working on your piece, your order cannot be cancelled.

SHIPPING: All pieces are handmade to order. Please allow approximately 2 weeks for standard production and domestic deliveries via USPS Priority.  Expedited production and shipping options are available as indicated during the checkout process. Please contact info@sydandpianyc.com if you have any questions about production and shipping. We will notify you via email if any item in your order becomes back-ordered. All packages are shipped standard FOB New York City. Please note that we do not ship to P.O. Boxes. International shipping fees do not include any international customs, duties or taxes, although the destination country may charge such customs, duties or taxes for your order.  Syd and Pia NYC IS NOT responsible for any customs, duties or taxes. Email info@sydandpianyc.com with any questions about shipping.

RETURNS: All Sample Sale, Sales on this site, and Custom Items are FINAL SALE and may not be returned.  Returns shipped without a return authorization code will be returned to sender at their expense. All shipping, handling and expediting charges are non-refundable.  

Only unworn and undamaged pieces may be returned.  We reserve the right to refuse a return and items must be returned in the condition received. Any returned items that are damaged, altered, or show signs of wear will not be accepted for return and will be returned to the customer. We are not responsible for any loss or damage incurred on return shipments.